Internet
Cogeco Security Services
- A red 'X' appears above the security icon and there is an error message that says, 'Spam control: Malfunction.' Is there a problem with my computer or security service?
- Are Cogeco Security Services compatible with other anti-spyware products?
- Are Cogeco Security Services compatible with other brands of antivirus software?
- Can I install Cogeco Security Services on a server?
- Can I install Cogeco Security Services on several computers?
- Do I need an Internet connection to install the software?
- Do I need to prepare my computer to install Cogeco Security Services?
- Do the antivirus and firewall services really automatically update so that my computer is always protected against the most recent threats?
- How do Cogeco Security Services protect me against attempts to access my computer and my personal data by ill-intentioned people?
- How do I install Cogeco Security Services on another computer?
- How do I install Cogeco Security Services?
- I just subscribed to a security product from another company. Can I cancel it and install Cogeco Security Services instead? Will they give me a refund?
- What are the minimum computer requirements to use Cogeco Security Services?
- What languages are Cogeco Security Services available in?
- Where can I find my subscriber number (key) for Cogeco Security Services?
- Why have my Cogeco Security Services been updated?
- Will the product stop working 12 months after being installed?
- With what operating systems is the Cogeco Security Service compatible?
Configuration
- Apple Mail 4 Setup
- Microsoft Outlook 2003 Setup
- Microsoft Outlook 2007 Setup
- Microsoft Outlook 2010 Setup
- Outlook Express Setup
- Thunderbird 3.1 Setup
- Windows Live Mail 2011 Setup
- Windows Live Mail Setup
- Windows Mail Setup
- Does Cogeco email operate on IMAP or POP?
- How do I change my email address or password?
- How do I change my email password?
- How do I change my primary email address?
- How do I create an additional email address or secondary email address?
- How do I set up my email?
- I can't receive any email. Why is this happening?
- I have forgotten my email password. What should I do?
- If I do not use my cogeco.ca email for a few months, will it still exists in the system?
- What are Cogeco's incoming and outgoing mail servers ?
- Which email software can I use?
- Which username and password do I have to enter to access the email servers?
General
- Are any other browsers than Internet Explorer supported?
- Can I connect via PPPoE through Cogeco?
- Can I hook up more than one computer to my Internet connection?
- Can I watch TV and use Cogeco High-Speed Internet at the same time?
- Do you need more information about the HST Tax?
- Does Cogeco High Speed Internet install new cable in my neighborhood?
- Does Cogeco provide static or dynamic IP addresses?
- Does the Internet speed depend on how many people share the cable line?
- How can I get the cable from my TV room to my computer room?
- How can I optimize my bandwith usage ?
- How does the cable modem connect to my computer?
- How fast is the Cogeco High Speed Internet network?
- How much does it cost to install service?
- I can't connect to a Web site. What is causing this?
- If I don't subscribe to cable, can I still get Internet access?
- If I purchased High-Speed Internet services, how are the services delivered to my house?
- Is Cogeco Internet compatible with an Apple computer?
- Is Cogeco Internet compatible with video game consoles?
- My Internet connection is slow. What is causing this?
- What are the minimum requirements for Cogeco Internet service?
- What do the lights on my modem mean?
- What is High Speed Ultimate Internet?
- What is the address of Cogeco's newsgroup server?
- What is the Cogeco High Speed Internet service?
- What is the MTU for Cogeco's Internet service?
- What software and equipment will I receive when I subscribe to Cogeco's High Speed Internet service?
- Where is the Cogeco storefront in my area? What can I do there?
- Which type of connection should I specify when playing games online?
- Why can’t I move my multifunction cable modem?
General Security Information
- Are compressed attachments scanned in an email?
- Are there any safety precautions I should take while surfing?
- Does Cogeco offer a security/antivirus program?
- How can I protect my computer from hackers and viruses?
- How do I protect myself against spyware?
- How secure is Cogeco High Speed Internet?
- Online Virus Scanner versus Anti-Virus program
- What are phishing emails and how can I protect myself against them?
- What damage can a virus do to my computer?
- What is a firewall used for?
- What is a firewall?
- What is a virus?
- What is spyware?
- What security measures has Cogeco taken?
- Why do I need anti-spam software?
- Why do I need both anti-virus software and a firewall?
- Why do I need protection against unwanted Internet dial-up?
- Why is Parental Control (Web Filtering) necessary?
IP Addresses
IPv6
- Are participants going to disable IPv4 on World IPv6 Day?
- How will World IPv6 Day impact Internet users?
- What are the benefits to IPv6?
- What is Internet Protocol version 6 (IPv6)?
- What is World IPv6 Day?
- Why are websites turning IPv6 off after 24 hours?
- Why is World IPv6 Day necessary?
Internet Traffic Management
Internet Usage
- Are bit caps regulated by the CRTC?
- How can I track my Internet usage?
- How do I check my Internet bandwidth usage?
- How will I be billed for going over my monthly Internet usage?
- Internet usage and your wireless home network
- What does Internet usage mean?
- What is Cogeco's Internet Usage Policy?
- What is my monthly Internet usage limit?
- Why charge for extra usage?
- Why is my Internet bandwidth usage so high?
- Will I be charged if I go over my limit?
Online Scanner
- A security warning is displayed when I open the F-Secure Online Scanner page. It asks me if I want to run F-Secure Online Scanner. Why does this happen?
- Can F-Secure Online Scanner be used to disinfect virus infections?
- Do I need to install an antivirus product or is F-Secure Online Scanner enough?
- Does F-Secure Online Scanner scan archives?
- Does F-Secure Online Scanner support 64-bit operating systems?
- F-Secure Online Scanner found viruses in my computer. What should I do?
- F-Secure Online Scanner is not able to scan files in all folders. Why not?
- I already have an antivirus product installed. When I scan my computer with F-Secure Online Scanner, it does not find viruses that the realtime protec
- I am having trouble with the Cogeco Online Virus Scanner. Where can I get help?
- I have started F-Secure Online Scanner but the starting page does not show. What should I do?
- The amount of scanned files in a folder does not match with the amount of files in the folder. Why?
- What are the supported browsers?
- What are the system requirements for F-Secure Online Scanner?
- What does the Quick Scan mean?
- What is Full Scan?
- What is My Scan?
- What should I do if Quick Scan finds a malware infection in my computer?
- What technology does F-Secure Online Scanner use?
- Will Quick Scan find everything?
Webmail
- Can I keep my email contacts in Webmail?
- Can I use signatures for my emails in Webmail?
- Do I need to be a Cogeco customer to use Cogeco Webmail?
- How can I access the Cogeco Webmail service?
- How can I organize my email in Webmail?
- How much storage space do I have with Webmail?
- What are the advantages of using Webmail over other online email services?
- What High Speed Internet package do I need to have to take advantage of Webmail?
- What is the difference between the Basic and Advanced modes in Webmail?
- What is Webmail?
Webspace
- How can someone view my Web page after it has uploaded ?
- How do I create a Web page ?
- How do I create and upload a Webpage?
- How do I set up my homepage in Internet Explorer?
- How do I upload my Web pages to my Web space ?
- How much Web space do I receive with Cogeco's High Speed Internet service ?
- Which program should I use to upload my Web pages ?
Wireless - Wi-Fi
- Can I use Cogeco's Wi-Fi service if I don't subscribe to Cogeco Internet?
- Does Cogeco offer a Mobile Stick for wireless Internet?
- Does Cogeco offer wireless Internet?
- Does Cogeco supply Wi-Fi service?
- Will Cogeco's Wi-Fi work with my handheld mobile device?
- Will Internet use on a Wi-Fi connection affect my monthly bandwidth usage?
Contact Us
Cogeco will never ask for passwords in unsolicited emails!
If you receive an email asking you for personal or account information, it’s not from Cogeco.
Award
Nous sommes fiers d’annoncer que pour une quatrième année, y compris 2011, le prix pour le plus haut taux de satisfaction de la clientèle dans la catégorie télécommunications et télévision a été attribué par SQM au centre d’appels de Cogeco dans le cadre du plus prestigieux gala annuel de remise de prix d’excellence en matière de qualité de service de centres d’appels en Amérique du Nord.
We’re proud to announce that for 4 years, including 2011, Cogeco call centres won the “Highest Customer Satisfaction” award in the telecommunications/TV category at the Annual SQM Awards, the Most Prestigious North American Call Centre recognition for Excellence in Service Quality.
